112: EU emergency number available everywhere in the EU, free of charge. Information on additional ways to get in contact with emergency services in EU/EEA countries is available in the table above under the In an Emergency tab.

How does it work?

• Call 112 from fixed or mobile phones to contact any emergency service: ambulance, fire fighters or police.
• A specially trained operator will answer any 112 call. The operator will either deal with the request directly or transfer the call to the most appropriate emergency service.
• Operators in many countries can speak their national language, English or French.
• Operators can identify where caller is physically located and will pass this location to the emergency services for quick help.
• 112 is used in some countries outside the EU – such as Switzerland and South Africa – and is available worldwide on GSM networks. This means you can dial 112 from a mobile anywhere in the world and get help.

Do Remember

• In some countries 112 functions alongside national emergency numbers.
• Denmark, Estonia, Finland, Malta, the Netherlands, Portugal, Romania and Sweden use 112 as their only national emergency number.
• 112 operators are only for emergencies. They do not provide traffic and weather reports, general information or answers to queries.
• Hoax calls to 112 waste the time and money of the emergency operators. They can also be dangerous; in many countries hoax calls to emergency services are a criminal offence.

eCall
New cars are equipped with eCall technology, which automatically dials 112 in the event of a serious road accident and communicates the vehicle's location to the emergency services.

Other emergency information

116 000: missing children

116 000 is the hotline for missing children, available in all 27 EU countries.
The hotline can be used to report a missing child; it also provides guidance and support to the families of missing children.

When you're travelling in the EU, remember to take your European Health Insurance Card (EHIC) with you. If you need emergency medical care, the EHIC card will simplify the paperwork and help you get refunded for any public health care expenses.

Melita wishes you safe travels.

Premium rated services are provided by private companies for a higher price than ordinary calls or SMS when used locally or while roaming abroad. These services typically include charity donations, voting activities, TV competitions and subscriptions services. Please be aware that some value-added voice or SMS services like premium-rated, freephone, or shared cost may not be part of your plan's allocation and use of such services may result in out-of-plan, excess charges while roaming.

If you are not sure whether a number is premium-rated or not, we advise not calling or messaging the number.

Calls to Maltese freephone numbers, premium rate numbers and short codes may not be available when roaming and when available, they may be charged at a higher rate. Maltese premium rated numbers start with the number 5 while freephone numbers start with 800. If the number you are trying to reach is of an EU/EEA country, check whether it is used for premium rated, freephone, shared cost or other value-added services by going to the table above and selecting the Value Added Services tab.

A public warning system alerts people in a certain location to imminent danger. This could be via a siren, or a SMS to all mobile users in the area which is, or may be, affected. In some countries you can download an App to receive warnings or similar information. Find out what is available in the EU country you are interested in by checking the Public Warning System tab in the table above.

Roam Like at Home rates don't apply while flying or at sea. The following charges apply: €5.89/min for calls made and received, €0.70 per SMS, no data roaming service is available. Calls are charged by the minute. To avoid charges, turn on 'flight mode' to stop all roaming services. The charges mentioned above apply when 'flight mode' is off. All charges are inclusive of VAT and exclusive of 4% excise tax.